Chatbots in banking

Revolutionized Personalized Banking!!!


With high pace grow in AI market, Banks have been the early birds to utilize the new age technologies that achieve a widespread commercial success.

It is essential for banks and other financial institutions to converse with customers in order to provide top notch service. To achieve this they have leveraged technology to the fullest.

It all started with internet banking in the late 90s, then came in mobile banking with the smartphone revolution in the world. Now with the emergence of AI and Virtual Assistants backed with Machine Learning, Conversational Banking has upped its game!!

Banking Industries have hardly taken time to provide smarter automation solutions to meet every growing expectations of customers!!


“Customer Service is the most important aspect of delivering better customer experience for banks.”

– The US Banking Customer Experience Index, 2018 by Forrester.


Lately, Conversational AI has seen a tremendous growth with AI-powered Chatbots in ‘Banking Domain’.

Cerina Studio is one such platform that charts a path to connect intelligent, human – centric & futuristic technologies and interactive virtual assistants which takes customer interaction to a higher level with the facility of integrating with leading messaging applications like; Facebook, WhatsApp, Twitter, Microsoft Teams etc. and allowing easy communication.

Here are some major features of a virtual assistant that provides a personalized banking experience:

  • Credit Card payment made easy with just a click away.
    Conversational intelligence software | Banking Assistant 1Cerina Studio | conversational ai analytics | Banking Assistant 2
  • Quick balance check of your account in a PDF format (format flexibility available).
    Analytics for chatbots | custom keyboard app | Banking Assistant 4Cerina Studio | multilingual communication | Banking Assistant 5
  • Transfer money within seconds.
    Discovery engine | live agent chat | Banking Assistant 6
  • Easily add beneficiary with few conversations.
    Cerina Studio | Multilingual communication| Banking Assistant 7live agent chat | conversational ai analytics | Banking Assistant 8Cerina Studio Conversational AI | Banking Assistant 9
  • Effortlessly check of Payee List.
    custom keyboard | Cerina Studio | Banking Assistant 10


  • Find the nearest ATM with Google Maps.

    custom keyboard app | custom keyboard business | Banking Assistant 11discovery engine | Cerina Studio | Banking Assistant 12


  • Easy check on last transaction as a Mini-Statement.
  • Detailed information on how to apply for a Debit or a Credit Card and a Loan.
  • Need a human touch? Switch your assistant to a Live Agent.
    analytics for chatbots | Conversational Platform | Banking Assistant 13conversational intelligence software | Banking Assistant 14multilingual business communication | Banking Assistant 15
  • Integrate your assistant with WhatsApp for effective customer usage.
    live agent support | live agent chat | Banking Assistant 16analytics for chatbots | Cerina Studio | Banking Assistant 17

Count on Cerina Studio to revamp the Banking Methods with emerging technology. Hurry Up and Get Started: Request a Demo

Leave a Reply