We create a memorable customer and agent experience with live agent.
Converse With a
Stay on top of all your customer requests coming in from different support channels. Provide an individualized touch to your customers’ queries by addressing the issue in real time. Cerina Studio’ Live Agent provides the ability to transfer the conversation to a human agent whenever the chatbot functionality is limited or when the user wants to converse with a human agent directly.
EASY TO USE
As an enterprise, admin will have the ability via a dashboard to manage transferring the chats, prioritize human agent deployment and much more. Directly monitor a live agent handling the query and closing the query with or without Interactive Voice Response (IVR).