SEAMLESS HUMAN EXPERIENCE BEYOND VIRTUAL AGENT

Cerina Live Agent

We create a memorable customer and agent experience with live agent.

PERSONAL TOUCH

Converse With a

Human Agent

Stay on top of all your customer requests coming in from different support channels. Provide an individualized touch to your customers’ queries by addressing the issue in real time. Cerina Studio’ Live Agent provides the ability to transfer the conversation to a human agent whenever the chatbot functionality is limited or when the user wants to converse with a human agent directly.

EAST TO USE

Dynamic

Dashboard

As an enterprise, admin will have the ability via a dashboard to manage transferring the chats, prioritize human agent deployment and much more. Directly monitor a live agent handling the query and closing the query with or without Interactive Voice Response (IVR).

INTERESTING RIGHT!!

Let’s Build

Something Awesome

GIVE US A SHOUT

We’d Love to

Hear from You!

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