Seamless Human Experience Beyond Virtual Agent

Cerina Live Agent

Identifying and addressing customer issues in real time can invariably decide how your enterprise will be perceived. With Cerina Studio’s Live Agent, direct your enterprises’ conversations with a customer to the best possible solution.

Personal Touch

Converse With a Human Agent

Stay on top of all your customer requests coming in from different support channels. Provide a personal touch to your customer’ queries by addressing the issue in real time. Cerina Studio’ Live Agent provides the ability to transfer the conversation to a human agent whenever the chatbot functionality is limited or when the user wants to converse with a human agent directly.

Easy To Use

Dynamic Dashboard

As an enterprise, admin will have the ability via a dashboard to manage transferring the chats, prioritize human agent deployment and much more. Directly monitor a live agent handling the query and closing the query with or without Interactive Voice Response (IVR).

Easy To Use

Dynamic Dashboard

As an enterprise, admin will have the ability via a dashboard to manage transferring the chats, prioritize human agent deployment and much more. Directly monitor a live agent handling the query and closing the query with or without Interactive Voice Response (IVR).

Interesting Right!!

Let’s Build Something Awesome

Smart Products

Conversational Platform
Custom Keyboard
Analytics Platform
Live Agent
Conversational SDK
Recommendation Engine
Intent Engine
Discovery Engine

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