Augmenting Human Intelligence Through Language Technology

Cerina Intent Engine

Harness the inherent power of leveraging user behaviour in real time. Cerina Studio’s Intent Engine recognizes real time behaviour to broadly determine and establish user’s objective.

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The Intent engine combines any number of customer intelligence elements on the basis of recency and frequency by employing the obtained behavioural analysis in real time across various channels.

Powered by Artificial Intelligence and Language technology, it converts a user’s action into real time user intent and allows you to understand customers’ goal., It enriches the conversational experience (be it text or voice) with one step access to real-time information.

Intent Engine can be readily leveraged for bots, smart voice assistants and can be deployed across all operating systems and devices.

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Conversational Platform
Custom Keyboard
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Live Agent
Conversational SDK
Recommendation Engine
Intent Engine
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